top of page

CSSG

Privacy Policy

1. Introduction

CSSG – Customer Success Solutions Group (“CSSG,” “we,” “our,” or “us”) values your privacy and is committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, tools, or consulting services.

​

2. Information We Collect

We may collect and process the following information:

  • Personal Information: Name, email address, phone number, company name, job title, and other contact details you provide via our contact forms, consultations, newsletter sign-ups, or other communications.

  • Professional and Business Information: Details about your organization, customer success initiatives, and other data relevant to our engagement.

  • Usage Data: Information automatically collected through our website such as IP address, browser type, referring URLs, pages visited, and time spent on site.

  • Client Data: For clients using our services or tools, we may process customer or business data on your behalf. This data remains your property and is handled according to contractual terms.

 

3. How We Use Your Information

We may use your information to:

  • Deliver and improve our consulting services, tools, and resources

  • Communicate with you regarding services, updates, or support inquiries

  • Send newsletters, insights, or promotional materials (you may unsubscribe at any time)

  • Analyze usage trends and optimize the performance of our website and services

  • Comply with legal obligations or protect our legal interests

 

4. How We Share Your Information

We do not sell your information. We may share it with:

  • Trusted third-party service providers who support our operations (e.g., CRM, analytics, email platforms)

  • Partners or affiliates under confidentiality obligations, only when needed for service delivery

  • Regulatory authorities or law enforcement when required by law

 

5. Data Retention

We retain your information only as long as necessary for the purposes described in this policy or to meet legal or contractual obligations.

 

6. Your Rights and Choices

You may have the right to:

  • Access, correct, or delete your personal data

  • Object to or restrict certain processing

  • Opt out of marketing emails via the unsubscribe link or by contacting us directly

To exercise these rights, contact us at privacy@cssgconsulting.com (or your preferred email).

 

7. Data Security

We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, loss, or misuse.

 

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience and analyze usage patterns. You can manage cookie preferences through your browser settings.

 

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

 

10. International Visitors

If you access our services from outside the U.S., your information may be transferred to and processed in the United States. By using our services, you consent to this transfer.

 

11. Changes to This Policy

We may update this Privacy Policy occasionally. The revised version will be posted on this page with an updated effective date. We encourage you to review it periodically.

 

12. Contact Us

For questions, concerns, or to exercise your privacy rights, contact:
CSSG – Customer Success Solutions Group
11500 S Eastern Avenue, Suite 150

Henderson, NV 89052
Email: info@cssg.co
Phone: 702-337-3355

bottom of page