What Is CSnav?
CSnav is a fast, focused assessment that helps you uncover how your clients perceive your company’s performance at every stage of their journey with you—from marketing and sales, to onboarding, support, service, and ongoing relationship management.
A Full Customer Continuum
View Of Your Performance
CSNav asks your clients to evaluate how well you’re delivering against the things they care about most—whether it’s setting expectations during the sales process, delivering a smooth onboarding, resolving issues quickly, or providing proactive guidance for long-term success.
Direct Customer Feedback
on Your Greatest Gaps
CSNav pinpoints where in the customer journey your clients feel you’re underperforming—and what’s putting renewals, satisfaction, and growth at risk.
A Clear, Actionable
Improvement Roadmap
Within days, you’ll get a diagnostic report highlighting your highest-risk performance gaps, with practical recommendations for immediate and long-term improvements across teams—Sales, Implementation, Support, Service, and Customer Success.
Fast Setup and Minimal Lift
From Your Teams
CSNav takes just a few hours to set up and launch. We handle the setup, data collection, and analysis. You get meaningful insights without burdening your internal teams.
What You Get?
CSnav gives you a clear, actionable view of customer success. You get a dashboard highlighting performance across a selected set of clients, with views tailored for individual account managers, client-specific insights, and company-wide trends. The platform also delivers recommended actions by client and a prioritized portfolio of improvement opportunities to drive retention and impact.
A targeted assessment and analysis of your current customer base
Customer Base
Diagnostic
Insights into your performance across key customer lifecycle stages
Lifecycle Performance Snapshot
Identification of top customer-reported pain points and priorities
Voice of the Customer Indicators
A customized improvement roadmap, focused on the areas that will deliver the biggest impact
Preliminary Retention & Growth Roadmap
CSnav
A Customer Success Diagnostic
At CSSG, we believe that true Customer Success starts by listening to the people who matter most—your customers. With CSnav, you will quickly understand how well you’re delivering on what matters most to your customers—across their entire journey.